Privacy policy

Last update: October 28, 2020

This Privacy Policy aims to inform visitors, users and customers (hereinafter “you”) of Fourwaves’ website (hereinafter the “Website”) available at and operated by Les Services Informatiques Fourwaves Inc. (hereinafter “we” or “Fourwaves”) about the way personal information is handled by Fourwaves.

Your use of the Website is also governed by our Terms of Use. We invite you to review them carefully. The handling of personal information by organizations is governed by laws and regulations and we need to obtain your consent in order to collect, use and disclose your personal information. By browsing the Website, you agree to this Privacy Policy and you give your consent to the collection, use, disclosure, storage and deletion of your personal information in accordance with the terms of this Privacy Policy.

If you prefer not to be bound by the terms of this privacy policy, please stop browsing on or using the website immediately.

Information We Collect

In accordance to EU data protection laws like the GDPR, at any time you can contact us to get a copy of all information that we have on you.

You can request we delete all the information we have about you at any time.

Information Collected from You

We collect information you voluntarily share with us either through the Website interface (e.g. by filling out a form) or otherwise. Such information may include:

  • Your full name;
  • Email address;
  • Phone number;
  • Physical address;
  • Country of residence;
  • Any document you upload to the Website;
  • Information you communicate to us through the Website or by email;
  • Information transmitted by social networking sites or applications (e.g. Facebook, LinkedIn, Twitter, Google+, etc.) in any case where you interact with profiles held or controlled by Fourwaves on such social networking platforms. These sites or platforms could be governed by other policies regarding personal information which may also be applicable.

Information Collected Automatically

Some information is collected automatically while you browse or use the Website. This information may include:

  • Your computer IP address;
  • Your browser settings and operating system;
  • Your mobile device settings if you are accessing the Website from a mobile device;
  • Location data and geographical coordinates;
  • Pages visited, items viewed and clickstream data;

Information Collected through Cookies

We use cookies to improve the performance of the Website and your experience. Cookies are small files saved on your computer by the Website’s server or third-party servers which allow your computer to be recognized and content to be personalized. Some cookies will be automatically erased when you shut down your browser (session cookies) whereas others are stored indefinitely (permanent cookies). Unless you voluntarily provided us with information about yourself, cookies are not associated with your identity. Automatically collected information could, however, be associated with your identity if you provide such information. You may disable the logging of some or all cookies on your computer, but that could result in your inability to use some Website features.

Financial Information

Sensitive financial information with respect to payments made through the Website are not available to Fourwaves.

We store all collected information described above in accordance with this Privacy Policy.

Some collected information may not fall under the definition of personal information and may not be subject to all obligations contained herein or set forth by applicable laws and regulations.

How We Use Collected Information

We use collected information to:

  • Contact you about our products and services;
  • Send automated emails to confirm email addresses or our receipt of a request from you;
  • Respond to your inquiries about our products and services;
  • Perform analyses about our customers;
  • Build databases from information on our actual and potential customers;
  • Personalize your experience of the Website, including by storing your preferences and selected or favorite items;

We use the information collected automatically, on an anonymous basis, in order to, inter alia:

  • Monitor Website traffic;
  • Improve Website performance, including by assessing which pages or features are most seen or used by visitors;
  • Perform analyses about traffic to the Website;

Storage of Information

We keep collected personal information until concerned individuals request that it be deleted or until such time where it is not required by our activities. However, except as required by applicable laws and regulations, we do not commit to keep any information for a determined length of time.

Collected personal information is stored in encrypted electronic format in servers located in Canada.

Collected information is protected by commercially reasonable security measures considering the sensitivity of the information.

Disclosure of Personal Information

Unless specifically stated in this Privacy Policy, we will not sell, lease or disclose your personal information without your prior consent.

Collected personal information may only be accessed by our personnel as required to use such information in compliance with this Privacy Policy. Collected information may also be accessed by our agents, suppliers or subcontractors in the case where such information is required to perform their duties. These persons or organizations will undertake to keep personal information confidential and to use such information only to the extent necessary to carry out their responsibilities.

In the event where the sale or restructuring of the enterprise carried out by Fourwaves is contemplated (a “Transaction”), we reserve the right to disclose collected information, including personal information, to persons and organizations involved both before and after the Transaction, whether or not it is actually completed. Such persons or organizations shall commit to keep personal information confidential and to use same only to the extent required to assess the opportunity of the Transaction or in compliance with this Policy.

We may also disclose personal information to third parties if compelled by competent authorities or if expressly permitted by law.

Access Rights

You may access our personal information or ask that erroneous information be corrected. You must make a written request to that effect at the following address:

We will respond to your written request at the latest within 30 days of receipt and will give you reasonable access to your personal information within what is permitted by applicable law. Fees could apply in certain cases.

We may verify the identity of individuals seeking to access personal information. Any information provided for identification purposes will not be recorded nor used for any other purpose.

Junk Mail

We abide by the laws and regulations governing unwanted electronic communications. If you no longer wish to receive electronic communications from Fourwaves, you may so advise us at any time in writing at:

We will continue to have the right to contact you about your orders, requests for information or in connection with the handling of your personal information.

Changes to this Policy

We may modify this Privacy Policy in order to reflect changes in our business and our handling of personal information. Where a modification is made, a new Privacy Policy will be posted on the Website and should you continue to use the Website, you will be bound by the new Privacy Policy.

Governing Law

The handling of personal information is governed by laws and regulations which may vary from jurisdiction to jurisdiction. This Privacy Policy as well as any associated operation is governed by the laws of the Province of Quebec and the laws of Canada applicable therein and shall be interpreted accordingly.

Any claim, dispute or complaint with respect to the subject matter of this Policy shall be brought before the competent authority of the Province of Quebec or Canada, sitting in the judicial district of Montreal, hereby excluding any other forum or jurisdiction.

Additional Information

For any additional information about our handling of personal information, please contact us at: