Privacy policy

Last update : May 20th 2022

This policy describes how the operator of the Fourwaves Platform, Les Technologies Fourwaves Inc. ("we" or “Fourwaves”) collects, processes, uses and shares personal information and personal data about users of the Fourwaves marketing website (https://fourwaves.com or the "Website") and users of the Fourwaves platform (the "Platform"). The use of the second person ("you", "your", "yours") refers to a visitor to the Website, a user of the Platform, depending on the context.

1. Summary

Your account on the Fourwaves Platform is not linked to a particular event and is managed by Fourwaves.
When you choose to participate in an event, we process data collected in connection with the event on behalf of the event organizer, who controls how the data is used.
We process analytics data based on our legitimate commercial interests in order to improve the quality of the Website and the Platform, to learn about the browsing patterns of our visitors and users, to organize advertising campaigns targeted based on Website traffic.

For more details, refer to the full text of the policy. The links below allow you to access the information that you are concerned with right away.

2. Table of Content

Summary
Quick Links
Basis for Processing personal data
What type of data do we collect through the Platform?
What type of data do we collect through its Website?
How do we use your data?
How do we store your data?
How is your data protected?
Who has access to your data?
What are your rights regarding your personal data?
Modifications
Additional Information

3. Basis for Processing personal data

We process personal data on the following basis:

We process your personal data as necessary to provide you services and to enable you to use the Platform.
We process certain personal data when we have your express consent.
We process personal data on behalf of event organizers in accordance with their instructions.
We process personal data for the purposes of our legitimate interests to improve the quality of the Website, to learn about the browsing habits of our visitors and to organize targeted advertising campaigns based on the traffic on the Websites. Processing based on our legitimate interest never involves the monitoring of identified individuals.

4. What type of data do we collect through the Platform?

4.1 Platform Users

We collect the following data about users using the Platform.

Account Information

Name.
Email address.

Purpose of use:

User identification and authentication.
Provide information to event organizers.
Display information on event websites.

Profile Information

Additional information you provide for your profile on the Platform.

Biography
Organization;
Profile Picture
Social media handles

Purpose of use:

Provide information to event organizers.
Display information on event websites.

Content of communications

The content of communications transmitted by users.

Purpose of use:

Respond to your requests.

User Content

Purpose of use:

Operate the Platform.
Provide information to event organizers.

Analytics data

Analytics data which may include :

The operating system of your device;
The language of your device;
The IP address from which your device accesses the Platform;
Browsing and clickthrough data such as the number of connections to the Platform, the duration of a session, the date of connections to the Platform, the functions used;
Web page from which you accessed the Platform;

Purpose of use:

Analytics data is collected for the purpose of improving the Platform and providing analytics data to Event organizers.

5. What type of data do we collect through the Website?

5.1 Information collected from You

We collect the information that you communicate to us (for example, by filling out a form) through the Website interface or otherwise. This information may include the data described below:

Account Information

Name
Email Address
Phone Number

Purpose of use:

Respond to your requests and for promotional purposes (only as permitted by law)
Creating targeted advertisement audiences

Content of communications

The content of the communications you send to us.

Purpose of use:

Respond to your requests;

5.2 Data Collected Automatically through the Website

We collect information automatically during your use of the Website. This information is recorded each time you interact with the Website. Data collected includes certain information specific to your device and data about your interaction with the Website, including the data described below:

Analytics data

Analytics data which may include :

The operating system and language of a device;
The IP address from which a device accesses the Website;
The country, state, city and postal code where the device is located;
Navigation data, such as pages viewed, number of connections to the Website, duration of a session, date of connections to the Website, products viewed, page from which access to the Website is obtained;

Purpose of use:

Personalization of the Website;
Detection of misuse;
Creating targeted advertisement audiences.

5.3 Data from analysis tools

When you access the Website, we collect data from analytics tools such as Google Analytics. This data may include, for example, gender, age, interests. This data is not associated with you personally and is transmitted to us in aggregate form. You can deactivate Google Analytics on your browser through an add-on available at this address: https://tools.google.com/dlpage/gaoptout.

5.4 Data from Social Networks

We collect information from social networking sites or applications (Facebook, LinkedIn, Twitter, etc.) when you interact with profiles that we operate on these social networking sites or applications. These sites or applications are also governed by their own policies relating to your personal data, which may differ from ours and may be applicable.

5.5 Tracking Technologies

We use browser cookies and other tracking technologies to improve the performance of the Website, to personalize your experience on the Website, and to deliver advertisements to targeted audiences. Cookies are small files stored on your storage space by the server on which the Website is hosted or by third party servers that enable the Website to recognize your device when you visit the Website and to personalize the content of the Website. Some cookies are automatically deleted when you close your browser, while others are stored indefinitely. You can control the storage of browser cookies from your browser. Some browser cookies are provided by our suppliers, and our suppliers may be able to combine some of the data collected through cookies with other data they hold about you.

6. How do we use your data?

We use the personal data collected through the Website and the Platform for the purposes described below.

6.1 Communication with you

We use the personal data you provide to us (such as your name and email address) to communicate with you about your use of the Platform and to send you communications about our company, products and promotions, but only if you agree to receive marketing communications from us. We comply with all applicable regulations regarding unsolicited emails. If you no longer wish to receive electronic communications from us, you may notify us at any time by writing to us at privacy@fourwaves.com.

6.2 Operating the Platform

We use the personal data collected through the Platform to operate the Platform and provide services to you and to our customers organizing events through the Platform. When you register for an event through the Platform, we process personal data associated with the event on behalf of the event organizer and in accordance with the instructions of the event organizer.

6.3 Personalization of our services and Website

We use the data collected during your connection to the Website to offer you content that corresponds to your situation or interests. For example, the home page of the Website may be displayed according to your language preferences and the products and services displayed may be different depending on your geographic location.

6.4 Maintenance and Security

We use the data collected through the Website and the Platform and data from analytics tools to monitor users' use of the Website and the Platform generally, to prevent misuse of the Website or the Platform, to identify problems or bugs with the Website or the Platform, and to determine what features need to be improved. We may use certain data collected automatically to ensure the security of the Website, the Platform and our computer systems, for example to prevent misuse or to prevent or deter fraud.

6.5 Personalized marketing and retargeting

We use the data collected through the Website to customize our advertising campaigns based on certain data collected, such as your subscription to our newsletter, your interest in our products and services, and navigational data, such as the pages you visited or the products you searched for or viewed on the Website. This data allows us to target audiences to partners offering advertising services.

7. How do we store your data?

We retain collected personal data until you request that we destroy it, or until our business no longer requires us to retain it. We do not, however, make a commitment to keep personal data for a specific period of time.

Personal data is stored electronically by our service providers on servers located in Canada.

Personal data about individuals outside of Canada is transferred to Canada. Canada is recognized as an adequate jurisdiction for the transfer of personal data from the European Union. Certain data that is disclosed to our suppliers in accordance with this notice is transferred to other jurisdictions. We ensure that the transfer of such personal data is made with appropriate safeguards with regard to the nature of the personal data being transferred. See our List of Subprocessors for more details.

8. How is your data protected?

Your personal data is hosted on servers operated by our service providers and is protected by security measures proportionate with the sensitivity of the data against unauthorized access. Your personal data is encrypted at rest. Your financial data is subject to security measures that comply with the standards established by payment card networks.

Our employees and suppliers are informed of the confidential nature of personal data collected through the Website and the Platform and are made aware of the appropriate security measures to prevent unauthorized access to personal data.

9. Who has access to your data?

We only share your personal data in the manner described in this policy and when we have obtained your consent. Your personal data may be disclosed to the categories of persons described below for the following purposes.

9.1 Employees

Personal data is accessible to our officers and employees who must have access to it in order to use the same as set forth in this policy.

9.2 Event Organizers

Any information you enter on the Platform regarding a particular Event is provided to the event organizer and is subject to the policies of the event organizer.

Event organizers only have access to data with respect to their own events. We do not provide data about your participation in other events to event organizers.

9.3 Event Participants

Other participants in an event may have access to some of your account information depending if event organizers made this information available, for example by publishing the list of participants on the event website.

9.4 Service Providers

We share personal data with service providers that allow us to provide our services more efficiently. We obtain confidentiality undertakings from these service providers with respect to the personal data provided to them. Our suppliers are listed in our List of Subprocessors.

9.5 Legal Obligations

We may also disclose personal data to third parties if expressly permitted or required to do so by law, or if we are compelled to do so by a competent authority. We may disclose personal data in connection with legal proceedings if necessary to protect our rights or those of our users.

9.6 Transfer of Business

In the event that the sale or restructuring of all or part of our business is contemplated, we may disclose personal data to the persons or organizations involved before and after the transaction, whether or not the transaction actually takes place. In such a case, these persons or organizations commit to us to maintain the confidentiality of personal data so disclosed and to use the same exclusively for the purpose of evaluating the feasibility of the transaction and in accordance with this policy.

10. What are your rights regarding your personal data?

To exercise your rights with respect to the processing of your personal data by event organizers or another participant, you must contact them directly. Fourwaves processes personal data on behalf of event organizers.

10.1 Access your Data

You can modify your account data through the Platform. If you would like to access personal data we hold about you or have inaccurate personal data modified in our files, you may make a written request at privacy@fourwaves.com.

We will respond to your request promptly (within 30 days of receipt).

10.2 Withdrawal of Consent

Settings and preferences within the Platform allow you to withdraw or modify your consent to the collection, processing and disclosure of your personal data to certain extent.

If you wish to withdraw your consent to the processing of your personal data beyond what is permitted by the Platform, please notify us by writing to us at privacy@fourwaves.com. Using the Website or the Platform entails some processing of your personal data. The only way to stop all processing of your personal data is to stop using the Website and the Platform.

10.3 Objection

In certain circumstances, you have the right to object to the processing of your personal data that we carry out for the purpose of our legitimate interests. Your rights in this respect depend, among other things, on your place of residence. To object to the processing of your personal data, you can write to us at privacy@fourwaves.com.

10.4 Deletion

You may request the deletion or erasure of your personal data. To make such a request, please write to us at privacy@fourwaves.com. We will respond to your request as soon as possible (no later than 30 days after receipt).

If you continue to use the Website or the Platform, we will again collect personal data about you in accordance with this policy.

10.5 Complaint

If you reside in the European Economic Area, Switzerland or the United Kingdom, you have the right to file a complaint regarding the processing of your personal data with a supervisory authority responsible for the protection of privacy. This authority varies depending on your country of residence.

Our business is governed by the laws and regulations applicable in Quebec and Canada and is subject to the jurisdiction of privacy protection authorities in Quebec and Canada. Any complaint or claim based on this policy or on our processing of your personal data should be addressed to the authorities in the province of Quebec or in Canada.

10.6 Identity validation

We may verify the identity of individuals asking to exercise their rights with respect to their personal data. Any information collected to perform this verification will not be used for any other purpose.

11. Modifications

We may modify this Policy from time to time to reflect changes in our personal data processing practices. If a modification is made, the new policy will be available through the Platform and on the Website.

If we have collected your contact information, we will notify you of any material changes to our privacy policy by email before the new policy takes effect.

12. Additional Information

For any additional information with respect to our processing of personal data, you may contact us at the address indicated at the beginning of this policy.