Customer Success Manager
Canada - Remote
Company Description
Fourwaves is a rapidly growing Canadian B2B SaaS company based in Quebec with over 10 years of experience. We have hundreds of clients internationally, including in Canada, the United States, and Europe. To name a few; NASA, McGill, BASF, Stanford, and Bristol University.
Our mission is to support academic and research communities by facilitating managing their events, meetings and exchanges. We build tools to optimize the efficiency of conference organizers and maximize the impact of events for participants, primarily for universities and associations. With our strong growth 📈, we aim to become THE recognized solution worldwide for academic conferences of all sizes.
We are looking for an Customer Success Manager who will play a key role in turning our clients into evangelists.
About the Position:
Key Responsibilities:
- Onboard our clients onto the platform by showing them what it can do!
- Provide incredible support to retain clients and grow word-of-mouth! We use top tools: Hubspot, Intercom, etc.
- Bring and implement ideas to improve the customer experience and track performance.
- Work closely with the product owner (CEO), sales, and design to share feedback from organizers.
The Ideal Candidate:
- Speaks and writes fluently in French and English.
- Is a "people person" who loves talking to and helping people. Empathy, curiosity, and proactivity are key.
- Pushes their limits when faced with a new challenge!
- Is deeply passionate about something, and whose interests and experiences will contribute to our flourishing culture. We’ll share more about this during one of our weekly "Iced Tea & Learn" sessions.
- Bonus points for candidates who are in Quebec!
Why Fourwaves?
- Attractive conditions: a competitive base salary, uncapped commissions, plus group RRSPs and insurance benefits 💸.
- To quickly feel the impact of your work 💨.
- To work remotely and have flexibility with your schedule ⌚️.
- To work with a dynamic team ⚡️.
- To contribute to our internal Slack emojis 😏.
- An exotic retreat abroad every 2 years 🏝️.