List of subprocessors

Fourwaves hosts customer data in Québec, Canada. The subprocessors below process customer data on behalf of Fourwaves; some apply only when an organizer enables the related feature. Fourwaves gives 30 days’ notice before adding a subprocessor, as set out in section 7 of the Data Processing Agreement. To receive these notices by email, write to privacy@fourwaves.com.

Fourwaves application

Name	Data	Purpose	Data Location	Transfer Mechanism for European Data
Amazon Web Services	Event data. Includes: event forms, website content, settings, emails sent through the platform and more. The Event Assistant (Amazon Bedrock) receives event configuration only, no personal information.	Host the platform and event websites, send platform emails (Amazon SES) and run the Event Assistant (Amazon Bedrock).	Canada (Québec)	Standard Contractual Clauses
Microsoft Azure	IP Address	Power realtime features like video conversation statistics.	Canada (Québec)	Standard Contractual Clauses
Moneris	Payment information	Payment Processing	Canada	Adequacy Decision
Stripe	Payment information	Payment Processing	United States	Data Privacy Framework
Global Payments	Payment information	Payment Processing	United States	Standard Contractual Clauses
Paypal	Payment information	Payment Processing	United States	Standard Contractual Clauses
Intercom	Support tickets information.	Responding to inbound support tickets from customers.	United States	Data Privacy Framework
HubSpot	Internal sales information (plan purchased, renewal date, account ID). No customer billing information stored.	Keep track of sales internally.	United States	Data Privacy Framework
Daily (daily.co)	Video call information (call date, call length, etc). Video conversation or call transcripts are not stored.	Video call processing during virtual poster sessions.	United States	Standard Contractual Clauses